Location, Location, Location

Is your remote contact centre effective?

With a 400% increase in calls for service since late March 2020 has demonstrated just how important contact centres are to the UK economy and society.

Covid-19 was the catalyst for Cloud, but many organisations have found that their rapidly deployed remote working solutions are not a good fit for the long term. Technology limitations, security concerns and hidden costs are having a significant impact on contact centre revenues and customer loyalty

In our first in a series of three webinars, Contact Centre Manager turned Customer Success Consultant at Cirrus Response, Andrew Tucker brings his 20 years experience to help you identify what to look for in a Cloud solution that meets your challenges today and your future requirements:

  • The fear factor: Risk and Cost
  • Agility without compromising security
  • Switch on, switch off; scale up, scale down
  • Digital transformation without migration
  • Live Q&A session
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About the presenter:

Andrew Tucker has been helping organisations make the right choices for their contact centres for over 20 years.
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Drawing on his extensive experience evaluating, purchasing and managing contact centres across a variety of industries, Andy is perfectly placed to deliver guidance on customer and digital strategies.

As Success Manager at Cirrus, Andy is a valued and trusted advisor on all aspects of our client’s contact centre ecosystem, from regulation and performance to technology and transformation. Whether the requirement is for a simple voice deployment or full omnichannel capability with conversational AI, Andy’s approach is business goal driven which ensures maximum impact and guides future contact centre strategy