Download our free guide
Download our "UK Customer Experience Decision-Makers' Guide (2020-21)" to gain insights into the CX strategy, performance, operations and technology aspects of UK organisations.
Looking at headline figures for CX statistics gives a certain level of insight, but only with a clear understanding of how and why metrics differ between operations can readers see where they stand compared to their competitors.
key statistics have been segmented in many different ways where relevant and possible:
- by vertical market (industry sector)
- by contact centre size (overall UK agent positions)
- by organisational type (e.g. B2C or B2B)
- by annual revenues
