Self-service is more than just a chatbot

Considerations for contact centres deploying self-service technologies

There’s a common theme from contact centres in 2022: “we need to reduce costs, increase productivity, and improve service levels - so let's bring automation in!” Sound familiar?

Rewatch Cirrus Contact Centre expert, Daniel Lloyd, walk you through selecting and optimising self-service tools. Learn how contact centres are:

  • Increasing productivity by deflecting routine tasks away from busy agents
  • Integrating solutions automate the delivery of information to students
  • Successfully extending self-service across other digital channels – not just webchat!

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