Unified Communications and Contact Centres

This document highlights how incorporating unified communications (UC) capabilities within the contact centre influences operational efficiency and customer experience results.


Download this FREE guide to discover the benefits of uniting Unified Communications with Contact Centre which include:

  • Empowering Agents with Better Communication and Collaboration Pays Off
  • The Efficiency & CX Impact of Uniting UC & Contact Centre
  • How streamlining communication and collaboration for agents helps firms control and reduce unnecessary costs
  • From cost-burdened contact centres to cost-efficient contact centres
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