Local Government Communications

The way people and businesses are communicating is changing. Our modes of communication are constantly expanding. In our increasingly mobile world, there’s a tangible shift in citizen behaviour and a growing demand for more digital platforms to conduct business and access services. 

Delivering services to meet customer needs, however, is not an easy task for councils. Local authorities have struggled to respond to citizen needs as they face a unique set of complex technological infrastructure. Working amongst thousands of legacy systems no longer fit for purpose, local authorities have struggled to progress their digital agenda to drive public services forward. These systems have performed in disjointed, fragmented ways and are now ineffective due to their lack of connectivity.